Siemens Healthcare's innovative image processing software syngo.via won the prestigious iF communication design award 2010 for its product interface. The new integrated help system is based on a concept created by CAPE.
Solution:
Step 1. "Tooltip" on interface element explains basic meaning
Step 2. "Extended tooltip" adds conceptual information and prerequisites
Step 3. "More" links to the help window, providing in-depth information within a workflow-oriented description
Benefit: Quick context-sensitive access to relevant user information without the need to search through the extensive 'online' help